Carethink
AI autopilot for ophthalmology
Idea in Health Care
Introduction
Carethink automates the pre-visit workflow so every patient arrives ready, and your team stays focused on care.
Problem
Ophthalmology practices spend 2+ hours of manual work preparing every single patient visit. Staff chase down intake forms, request medical records from other providers, secure insurance referrals, verify eligibility, and hand-type everything into the EHR. Prior authorizations and claim denials pile on even more work. This administrative bottleneck costs practices hundreds of thousands of dollars annually and makes scaling difficult, because every new doctor or location requires a proportional increase in back-office headcount. And with an aging population driving record patient volumes, the problem is only getting worse.
Opportunity
Carethink automates the pre-visit workflow at ophthalmology practices. We ingest all inbound faxes as well as phone, email and SMS conversations, then automatically trigger scheduling, intake collection, medical records requests, and insurance tasks. Practices choose how much work the AI does and where to keep humans in the loop. Carethink allows practices to cut patient prep time by 75% and to grow without adding proportional headcount.